Privacy Policy
How Avelo Digital handles personal information
Who we are
Avelo Digital Ltd is responsible for personal information collected through this website. Contact us at hello@avelo.digital for privacy enquiries.
Information we may collect
When you contact us or request a demonstration, we may receive your name, work email, organisation, enquiry details and any information you choose to include. Technical logs may include IP address, browser details and security events.
Why we use information
We use enquiry details to respond to requests, provide information about our services, maintain website security and administer business communications. Depending on the activity, the relevant UK GDPR lawful basis may be legitimate interests, taking steps before entering a contract, a legal obligation or consent.
AI website presenter
If you use Trinity, your messages and any voice interaction may be processed by service providers to deliver the interaction. Do not submit passwords, confidential customer data or sensitive personal information through public chat. Voice features may involve browser or third-party processing. Details of active providers, retention and international transfers must be confirmed before those features are enabled.
Sharing and retention
We may use contracted hosting, email, security and AI service providers where necessary. We retain personal information only for as long as needed for the relevant purpose, subject to legal obligations. Specific retention periods and provider arrangements require verification.
Your rights
Subject to applicable law, you may request access, correction, erasure, restriction or objection, and may complain to the UK Information Commissioner’s Office at ico.org.uk.
Contact
Email hello@avelo.digital to make a privacy request. This notice should be reviewed against the live website’s actual processing, cookies, providers and retention settings.
Last reviewed: 5 November 2026 · Publication draft — operational and legal verification required.